Return, Replacement & Refund Policy

Last updated: 6th of August, 2026

This policy applies to all purchases made on darlingg.com, operated by Infinity Marketing (sole proprietorship), owner of the brand Darlingg. It explains what can be returned or replaced, what must be included in a return, how pickups and inspections work, and exactly when and how your money comes back.

For all returns, replacements, refunds, and warranty claims, there is one contact: contact@darlingg.com.

1. Quick Summary

• Reverse pickup is always free, arranged by us through our logistics partner Shadowfax 360. You never book a courier or pay return shipping.
• Every return must include all freebies and gifts that came with it (Section 4).
• Quality check is completed within 48 hours of your return reaching us (Section 6).
• We offer refunds, not exchanges — if you'd like a different design or colour, place a fresh order (Section 7).

2. Returns — Charms, Cases & Gems

You may return charms, phone cases, and gems within 7 days of delivery, for any reason — changed your mind, didn't love it in person, ordered by mistake, or any other personal reason. No justification needed.

To qualify for a full refund, the return must be:

• Unused and in original condition
• In its original packaging, with all accessories (if applicable)
• Complete with every freebie or gift included in the order (Section 4)
• Accompanied by your order number or order confirmation

How to start a return:

1. Email contact@darlingg.com within 7 days of delivery with your order number and the item(s) you want to return.
2. Once approved, we schedule a free reverse pickup via Shadowfax 360 from your delivery address and share the pickup details with you.
3. Pack the item securely — product, packaging, accessories, and all freebies — and hand it to the pickup agent.

Please do not ship anything back on your own without contacting us first. Unsolicited returns cannot be matched to your order and may not be accepted or refunded.

3. Bundles & Packs

Bundles and packs (including charm packs and Build Your Own Box orders) are sold as a single product. A bundle return is valid only when the complete bundle comes back — every item in the bundle plus all freebies that shipped with it. Individual items from a bundle cannot be returned separately, and incomplete bundle returns are treated under Section 6 (Inspection Outcomes).

4. Freebies & Gifts — Read Before Returning

Many Darlingg orders include complimentary freebies — for example, bonus charms, gift-box extras, or promotional items. These are part of the order and must be returned along with the product they came with.

If a return arrives without its freebies, we do not refuse the entire refund — instead, the value of the missing freebie(s) is deducted from your refund, and the balance is refunded to you. The deduction is based on the freebie's value as listed on your invoice or, where not invoiced separately, its standalone listed price on darlingg.com. We will always email you the deduction breakdown before processing the refund.

To receive your full refund, simply send everything back exactly as it arrived.

5. Breeze Fan — Replacement Only

The Breeze Fan is an electronic product, so for hygiene and safety reasons it is not eligible for change-of-mind returns. Once delivered, it can only be replaced, and only in these cases:

• Defective on arrival — the fan doesn't power on, charge, or function as intended out of the box
• Damaged in transit — visible physical damage when the package is opened
• Wrong item received — you received something other than what you ordered

How to claim a replacement:

1. Email contact@darlingg.com within 7 days of delivery with your order number and clear photos or a short video showing the issue. An unboxing video, if available, speeds up verification significantly.
2. Once verified, we arrange a free Shadowfax 360 reverse pickup of the affected unit — including the full box contents: fan, charging cable, and the two complimentary charms.
3. Your replacement ships as soon as the pickup is confirmed — you don't wait for the returned unit to reach us.

If a replacement of the same product isn't available, we'll issue a full refund instead.

Issues that appear after the first 7 days are handled under the 6-month Breeze Warranty (Section 9), not this replacement policy.

6. Inspection & Quality Check

Every return is inspected when it reaches us. We commit to completing the quality check within 48 hours of receiving your return, and we'll email you the outcome the same day the check is completed. There are three possible outcomes:

a) Passed — the product and all freebies are back in original condition. Your full refund is processed (Section 8).

b) Freebies missing — the product passes but one or more freebies are missing. The freebie value is deducted and the balance refunded, per Section 4.

c) Product fails inspection — the product is used, customer-damaged, or missing original packaging. In this case we assess a partial refund on a case-by-case basis, proportionate to the condition of the item. We will email you our assessment and the proposed refund amount before processing anything, so nothing is deducted without you seeing the breakdown first.

7. No Exchanges

We keep things simple: we process refunds, not exchanges. If you'd like a different design, colour, or product, return the original for a refund under this policy and place a fresh order for the one you want — that way your preferred item isn't held up waiting for a return to complete.

8. Refunds

Approved refunds are processed within 7–8 business days of the quality-check outcome email:

• Prepaid orders (card, UPI, netbanking, wallets) — refunded to your original payment method
• Cash on Delivery (COD) orders — refunded via UPI or bank transfer. We'll request your UPI ID or account details by email when your refund is approved. We will never ask for your PIN, OTP, or password.

Depending on your bank or payment provider, the amount may take a few additional days to reflect in your account. If your refund hasn't arrived within 15 business days of our approval email, write to contact@darlingg.com and we'll trace it.

9. Breeze Fan Warranty (Beyond 7 Days)

Every Breeze Fan carries a 6-month limited warranty from the date of delivery, covering manufacturing defects in the motor and internal electronic components. If a covered fault develops during the warranty period, we will repair or replace the unit at our discretion, with reverse pickup and redelivery arranged free of charge via Shadowfax 360.

Register your warranty: after delivery, visit the Warranty Registration page on darlingg.com and enter your Order ID. Registration isn't mandatory — unregistered units remain eligible after purchase verification — but it makes any future claim faster.

Not covered: physical or accidental damage, water or liquid damage, drops, misuse, negligence, normal wear and tear, cosmetic scratches or discoloration, and damage from unauthorized repairs, modifications, or tampering.

Nothing in this warranty limits the rights available to you under the Consumer Protection Act, 2019.

10. Items Not Eligible for Return

• Breeze Fans, except as described in Sections 5 and 9
• Individual items from a bundle or pack (Section 3)
• Items reported after the 7-day window
• Items used, damaged by the customer, or missing original packaging (assessed under Section 6c)

Discounted and sale items (including 11:11 drops) follow the same rules as full-price items unless clearly marked "final sale" on the product page before purchase.

11. Grievance Redressal

If you're unhappy with how a return, replacement, or refund was handled — including any deduction applied under Sections 4 or 6 — you can escalate to our Grievance Officer:

Name: Sugam Taneja Designation: Grievance Officer Email: contact@darlingg.com (subject line: "Grievance") Address: Unit No. 280/281, 2nd Floor, Vegas, Plot No. 6, Block-B, Sector-14, Dwarka, Delhi – 110078

We acknowledge complaints within 48 hours and aim to resolve them within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

12. Contact

Infinity Marketing (sole proprietorship), operating the brand Darlingg Unit No. 280/281, 2nd Floor, Vegas, Plot No. 6, Block-B, Sector-14, Dwarka, Delhi – 110078 GSTIN: 07CDGPT3412A1ZY Email: contact@darlingg.com Instagram: @supdarlingg